• OppoStyle North AmericaChange
  • Devices
  • Accessories
  • $0

Customer Support

Welcome to the OppoStyle Support Portal

Here you can find all the information you need about our shop and the products we sell.

Please do not miss to visit the OPPO official website, where you can find updated and detailed information about OPPO products and the official OPPO forums where the O-fan community is actively working to improve your experience with your new OPPO smartphone.

Popular Questions

  • If for any reason you do not like your device within 30 days from the receipt date, you may feel free to request us to return it and we will not hesitate to accept your product back and refund you the total price of the product ordered minus a compensation for the shipping costs.
    The 30 days probation period apply to all devices excluding accessories. Eventual complimentary accessories received together with the device must be returned. 

    If you have already received your product and need further information on how to return it please refer to this article.

  • Consumable items such as batteries, cables, covers, etc. or other accessories purchased or included in the original device box (USB charger, battery, earphones, etc)  or purchased separately on our website (such as Power Banks, Bluetooth Speakers and Headphones, Memory cards, Chargers, etc) enjoy a limited warranty offered by the manufacturer. The warranty duration depends and the item as in the table below:

     

    Item Warranty Duration
    Batteries 6 Months
    Earphones 3 Months
    Bluetooth Headset 3 Months
    USB and VOOC chargers 6 Months
    Flip Covers and Back Covers 3 Months
    Memory Cards 3 Months
    USB Cables 3 Months
    Power Bank 3 Months
  • Your OPPO smartphone has been manufactured to precise standards, and with rigid quality control through every process of manufacturing. It is warranted by OPPO against defective workmanship or materials for one year from the original date of purchase. Ascension International Trading Co., Ltd. (OppoStyle) will only honor warranties for OPPO brand products sold on OppoStyle.com. Ascension International Trading Co., Ltd. will facilitate with OPPO the repair or replacement of the product which is returned to us, with new or reconditioned parts or products.

    All mobile devices sold on our website enjoy a one year warranty provided by OPPO as manufacturer.

    This limited warranty covers noncommercial use of this product, and shall not apply to the following, including, but not limited to: applications and uses for which this product was not intended; altered IMEI or serial numbers; self-disassembly; consumption/perishable items; free/promotional items; cosmetic damage or exterior finish; batteries and cable accessories; accidents, abuse, neglect, fire, water, lightning or other acts of nature; incorrect electrical line voltage, fluctuations and surges; failure to follow operating or maintenance instructions. OPPO does not warrant uninterrupted or error-free operation of the product. This limited warranty shall not extend to anyone other than the original purchaser of the product. It is nontransferable and states your exclusive remedy.

    THE FOREGOING WARRANTY IS THE ONLY WARRANTY WITH RESPECT TO THE PRODUCT AND OPPO MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED, REGARDING THE PRODUCT INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL OPPO BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, EVEN IF SUCH DAMAGES RESULT FROM NEGLIGENCE OR OTHER FAULT.

    THE STANDARD WARRANTY PERIOD IS NOT EXTENDED IF WE REPAIR OR REPLACED THE WARRANTED DEVICE, BUT IT WILL RESPECT THE WARRANTY PERIOD OF THE ORIGINAL (PREVIOUS) DEVICE'S WARRANTY PERIOD.

    FOR UPGRADED DEVICE, IF THE UPGRADE IS MADE WITHIN THE 30 DAYS BEFORE YOUR ORIGINAL WARRANTY EXPIRED, YOU WILL RECEIVE ADDITIONAL 30 DAYS WARRANTY COUNTED FROM THE DAY YOUR PREVIOUS DEVICE'S WARRANTY ENDS.

    FOR NEW UPGRADED DEVICE, THE STANDARD WARRANTY PERIOD IS EXTENDABLE TO 1 YEAR WITH A SPECIFIED COST AND ONCE EXTENSION IS PURCHASED, THE PREVIOUS DEFECTIVE DEVICE'S WARRANTY IS NO LONGER VALID. OPPOSTYLE RESERVE THE RIGHTS TO PROVIDE DIFFERENT SOLUTION DEPENDING ON THE AFTER SALES PRODUCT AVAILIBILITY AND EACH WARRANTY CLAIM WILL BE EVALUATED CASE BY CASE.

    For consumable items and accessories included in the original OPPO device box or purchased separately. Please visit the dedicated article for further information about the accessories warranty.To obtain warranty service, please visit our Troubleshoot section where you will find all the information and guides needed to verify your device and in case request assistance.

  • It is still possible to cancel the orders only while in "Payment Accepted" status.

    Simply navigate to the order history page and request the order cancelation. Your shipment will be immediately halted and one of our agents will take care of refunding your payment as soon as possible.

    At the moment is not possible to modify orders after the payment has been already confirmed.

    NOTE: Once the order status is changed to “Awaiting for Shipping”, it's not possible to cancel it any longer.

     

    After your order is shipped but you still want to cancel it please refer to this article.


  • Please make sure that your network operator is compatible with the product you're ordering before making a purchase. In general, the products sold on our website should work well with most European operators.

     
    Device  GSM - GPRS/EDGE (MHz) 3G - WCDMA (MHz) 4G - FDD/TD-LTE (Band)
    R7 Plus International version 850, 900, 1800, 1900 850, 900, 1900, 2100

    FDD-LTE B1/3/5/7/8
    TD-LTE B40

    R7 International version 850, 900, 1800, 1900 850, 900, 1900, 2100

    FDD-LTE B1/3/7/8
    TD-LTE B40

    R5s International version 850, 900, 1800, 1900 850, 900, 1900, 2100

    FDD-LTE B1/3/7
    TD-LTE B40

    N3 International version 850, 900, 1800, 1900 850, 900, 1900, 2100

    FDD-LTE B1/3/7/20
    TD-LTE B40

    N3 US version version 850, 900, 1800, 1900 850, 900, 1700, 1900, 2100 FDD-LTE: B1/4/7/17
    R5 International version 850, 900, 1800, 1900 850, 900, 1900, 2100 FDD-LTE B1/3/7
    TD-LTE B40
    Find 7 / 7a International version 850 / 900 / 1800/ 1900  850 / 900 / 1700 / 1900 / 2100 FDD-LTE: B1/3/7/20
    TD-LTE: B40
    Find 7 / 7a US & Mexico version 850 / 900 / 1800/ 1900  850 / 900 / 1700 / 1900 / 2100 FDD-LTE: B1/4/17
    Find 5 International Version 850 / 900 / 1800/ 1900 850 / 1700 / 1900 / 2100 N/A
    Find 5 Indonesian Version 850 / 900 / 1800/ 1900 850 / 900 / 1900 / 2100 N/A
    N1 850 / 900 / 1800 / 1900 850 / 900 / 1700 / 1900 / 2100 N/A
    R819 850 / 900 / 1800 / 1900 850 / 900 / 2100  N/A

    If you are unsure about compatibility, please contact your operator. You may also view the links below for reference:

    OppoStyle is not responsible for the shipping costs associated with returning a unit due to carrier incompatibility.